BeyondTrust Remote Support
Support Portal
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Support Portal BeyondTrust Remote Support
  • The College of Charleston IT Helpdesk is currently closed and chat is unavailable. Normal business hours are Monday - Friday 7:30 AM to 10:00 PM and Saturday - Sunday 2:00 PM to 10:00 PM. You may also send an email to helpdesk@cofc.edu and your request will be processed the next business day.

Important Messages

  • Due to high volume, responses may be delayed. You may find answers to your questions or submit tickets online via the College of Charleston Service Portal.

    Access MyPortal/Get Login Assistance:
    https://cofc.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010345

    Register for classes in MyPortal:
    https://cofc.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010778

    Cmail (Student Email) and Google Apps Login Help:
    https://cofc.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010569

    Missing Courses in OAKS:
    https://cofc.service-now.com/sp?id=kb_article_view&sysparm_article=KB0011155

    Connect to Eduroam and Troubleshoot Eduroam:
    https://cofc.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010584